OCM activities center around Communications, Organizational Readiness, Training, and Stakeholder Engagement to drive adoption of a transformative change.
Change Management Approach
Our OCM (Organizational Change Management) approach is a high impact, personalized change approach to deliver business value and sustainable results. The framework is based on a series of guiding principles that are aligned with UCLA’s vision for a high-touch, interactive change experience with a people-centric focus. The OCM framework elevates traditional thinking about OCM by adding increased agility and responsiveness to evolving stakeholder communications and engagement needs.
DEFINE PURPOSE
Define the business future and create the conditions for leader led change
DESIGN FOR IMPACT
Create a change roadmap with targeted interventions per community segment
DEVELOP CAPABILITY
Define a learning framework with various learning methodologies to build capability for the future skill sets
DRIVE THROUGH PERFORMANCE
Conduct workforce transition activities to onboard communities to new way of working
Training Approach
The training approach will be structured around the ADDIE Model. Each stage is expected to be iterative and has associated activities and inputs.
Analyze
- Conduct Training Needs Assessment to understand initial training needs
- Develop Training Strategy including initial curriculum and training methods
- Outline high-level training timeline
- Document changes and impacts to confirm gaps in knowledge
Design
- Design Training Curriculum based on Training Needs Assessment and changes and impacts
- Determine appropriate level and modes of training for each business role including live instructor-led, virtual recordings, micro-learnings, and simulations
- Identify individual course objectives
- Develop templates for courses
Develop
- Develop course outlines per curriculum
- Develop Training Materials such as Job Aids and Quick Reference Guides
- Review with functional area team
- Set up training environment
Implement
- Map users to LMS access and training modules
- Prepare trainers to deliver live instruction
- Deliver training
Evaluate
- Gather feedback on training
- Build on strengths and identify opportunities for improvement
- Adjust as needed
Training Delivery
Training delivery will be “just in time” to minimize knowledge loss between training and engaging with the system, with follow-up support and a robust library of on-demand resources for end users.
TRAIN-THE-TRAINER
- Trainers participate in UAT
- OCM Team prepares UCLA trainers
- Instructor-led training for highly-impacted end users
TRAINING DELIVERY
- Variety of modalities (live, on-demand videos, written materials)
- LMS for materials, registration, and tracking
- Support such as office hours, learning labs, and Q&A sessions
TRAINING EVALUATION
- Dashboard tracking completion
- Knowledge checks embedded in training
- Assessments of course effectiveness