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Organizational Change Management (OCM) activities center around Communications, Organizational Readiness, Training, and Stakeholder Engagement to drive the adoption of a transformative change. Below you will find more information on the Training approach and delivery components of the Ascend 2.0 program.

Training Approach

The training approach will be structured around the ADDIE Model of instruction. Each stage is expected to be iterative and has associated activities and inputs.

Analyze

  • Conduct Training Needs Assessment to understand initial training needs
  • Develop Training Strategy including initial curriculum and training methods
  • Outline high-level training timeline
  • Document changes and impacts to confirm gaps in knowledge

Design

  • Design Training Curriculum based on Training Needs Assessment and changes and impacts
  • Determine appropriate level and modes of training for each business role including live instructor-led, virtual recordings, micro-learnings, and simulations
  • Identify individual course objectives
  • Develop templates for courses

Develop

  • Develop course outlines per curriculum
  • Develop Training Materials such as Job Aids and Quick Reference Guides
  • Review with functional area team
  • Set up training environment

Implement

  • Map users to LMS access and training modules
  • Prepare trainers to deliver live instruction
  • Deliver training

Evaluate

  • Gather feedback on training
  • Build on strengths and identify opportunities for improvement
  • Adjust as needed

Training Delivery

Training delivery will be “just in time” to minimize knowledge loss between training and engaging with the system, with follow-up support and a robust library of on-demand resources for end users.

TRAIN-THE-TRAINER

  • Trainers participate in UAT
  • OCM Team prepares UCLA trainers
  • Instructor-led training for highly-impacted end users

TRAINING DELIVERY

  • Variety of modalities (live, on-demand videos, written materials)
  • LMS for materials, registration, and tracking
  • Support such as office hours, learning labs, and Q&A sessions

TRAINING EVALUATION

  • Dashboard tracking completion
  • Knowledge checks embedded in training
  • Assessments of course effectiveness